Privacy Policy

This Privacy Policy describes how OfferDesk (“OfferDesk,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website and services (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

Information we collect

We collect information in three ways:

• Account information. When you register, we collect your name, email address, role (e.g. listing agent, buyer’s agent), and authentication details.
• Content you upload. Purchase agreement PDFs and other transaction documents you or your buyer’s agents submit, along with the structured data we extract from them.
• Usage information. Log data, device and browser information, IP address, and analytics about how you interact with the Service.

How we use information

• To provide, maintain, and improve the Service.
• To classify and extract structured data from documents you upload.
• To communicate with you about your account, transactions, and product updates.
• To detect, prevent, and address fraud or security issues.
• To comply with legal obligations.

Sharing of information

We do not sell your personal information. We share information only in the following situations:

• Within your transactions. Information you submit as part of an offer is shared with the listing agent and other authorized participants on that transaction.
• Service providers. We use third-party providers (e.g. cloud hosting, authentication, analytics, AI inference) that process information on our behalf under appropriate confidentiality obligations.
• Legal and safety. We may disclose information if required by law or to protect the rights, property, or safety of OfferDesk, our users, or others.

Data security

We use industry-standard administrative, technical, and physical safeguards to protect your information. Every tenant’s data is isolated at both the application and database layer so one agent’s offers and listings are never visible to another agent.

Data retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, or to object to certain processing. To exercise these rights, contact us at [email protected].

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Material changes will be communicated by email or through the Service.

Contact us

Questions about this policy? Reach us at [email protected].